Question 1

Terms and Conditions

Accepted Answer

Terms and Conditions
Effective Date: February 17, 2026

Business Name: SLHobbies LLC

Website: slhobbies.com
These Terms and Conditions govern your use of this website and the purchase of products and services from SLHobbies LLC, including the Black Empire apparel brand and all custom creative services. By accessing this website or placing an order, you agree to be bound by these Terms.
1. Business Information
This website is owned and operated by:
SLHobbies LLC

United States

Email: hello@slhobbies.com
SLHobbies LLC provides:
Apparel products under the Black Empire brand
Creative products
Custom design services
Digital and physical creative goods
2. Use of Website
By using this website, you agree to:
Use the website only for lawful purposes
Not misuse, copy, or exploit any content without permission
Not attempt to disrupt or interfere with website functionality
Provide accurate information when placing orders or submitting inquiries
SLHobbies LLC reserves the right to refuse service or terminate access at its discretion.
3. Intellectual Property
All content on this website, including but not limited to:
Designs
Logos
Graphics
Apparel designs
Product concepts
Text
Images
are the exclusive property of SLHobbies LLC and are protected by copyright and intellectual property laws.
You may not:
Copy
Reproduce
Modify
Resell
Distribute
any content without written permission from SLHobbies LLC.
4. Promotional Use of Work
By purchasing products or custom design services from SLHobbies LLC, you acknowledge and agree that SLHobbies LLC retains the right to use, display, and promote any created designs, products, or completed work for marketing, promotional, and portfolio purposes.
This includes, but is not limited to:
Website portfolio display
Social media posts
Advertisements
Promotional graphics
Product listings
Marketing materials
This applies to both physical products and custom design work created by SLHobbies LLC.
SLHobbies LLC will not use personal identifying information such as full names, addresses, or private details without permission.
If a client wishes to request that their custom design remain private and not be used for promotional purposes, they must submit a written request to:
hello@slhobbies.com
SLHobbies LLC reserves the right to approve or deny such requests.
5. Black Empire Apparel – Product Terms
All Black Empire apparel is made to order through a third-party fulfillment partner.
By purchasing Black Empire apparel, you acknowledge:
Products are made specifically after your order is placed
Minor variations in color, size, or placement may occur
SLHobbies LLC is not responsible for buyer size selection errors
Orders cannot be canceled once production begins
SLHobbies LLC reserves the right to modify or discontinue products at any time.
6. Shipping and Fulfillment
Black Empire apparel is fulfilled through third-party print providers.
SLHobbies LLC is not responsible for:
Shipping delays caused by carriers
Lost or stolen packages confirmed delivered
Incorrect shipping addresses provided by the customer
Customs delays or international shipping delays
Shipping timelines are estimates, not guarantees.
7. Returns and Refunds
Due to the made-to-order nature of apparel, SLHobbies LLC does not accept returns or refunds for:
Incorrect size selection
Change of mind
Buyer’s remorse
Replacements may be provided if the item is:
Defective
Damaged
Incorrect due to fulfillment error
Customers must contact support within 7 days of delivery.
8. Custom Design Services Terms
Custom design services provided by SLHobbies LLC are creative services tailored to client requests.
By purchasing design services, you agree:
Payment is for creative time, labor, and expertise
Refunds are not provided once work has begun
Delivery timelines are estimates and may vary
Final design ownership transfers only after full payment
SLHobbies LLC retains the right to showcase completed designs for portfolio purposes unless otherwise agreed in writing.
9. Limitation of Liability
To the fullest extent permitted by law, SLHobbies LLC shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of its website, products, or services.
This includes, but is not limited to:
Shipping delays
Delivery delays
Third-party fulfillment errors
Loss of business, profits, or opportunity
SLHobbies LLC’s total liability for any claim related to a product or service shall not exceed the amount paid for that product or service.
By purchasing from SLHobbies LLC, you agree to these limitations.
SLHobbies LLC shall not be liable for:
Indirect or incidental damages
Loss of profits or business
Delays outside of its control
Third-party fulfillment or shipping errors
Total liability shall not exceed the amount paid for the product or service.
10. Third-Party Services
SLHobbies LLC utilizes third-party providers for production, fulfillment, shipping, and payment processing. SLHobbies LLC is not liable for errors, delays, or mistakes caused by third-party services. However, SLHobbies LLC will make reasonable efforts to assist customers in resolving issues when possible.

SLHobbies LLC uses third-party providers for:
Payment processing
Order fulfillment
Shipping
Website hosting
SLHobbies LLC is not responsible for third-party service interruptions or errors.
11. Pricing and Payment
All prices are listed in USD.
SLHobbies LLC reserves the right to:
Modify pricing at any time
Cancel orders due to pricing errors
Refuse suspicious or fraudulent transactions
Payment must be completed before order fulfillment begins.
12. Privacy
Customer information is used solely for:
Order fulfillment
Customer service
Website improvement
SLHobbies LLC does not sell customer information.
13. Changes to Terms
SLHobbies LLC reserves the right to update, modify, or change these Terms and Conditions and related policies at any time, with or without prior notice.
Changes will become effective immediately upon posting on this website.
It is the responsibility of users to review these Terms periodically. Continued use of this website or services constitutes acceptance of any updates or changes.
14. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the United States.
15. Contact Information
SLHobbies LLC

Email: hello@slhobbies.com

Website: slhobbies.com

Question 2

Refund Policy

Accepted Answer

Effective Date: February 17, 2026

Business Name: Secret Lair Hobbies | SLHobbies LLC

Website: slhobbies.com

Contact: hello@slhobbies.com
This Refund Policy applies to all products and services offered by SLHobbies LLC, including Black Empire apparel and custom design services.
Black Empire Apparel Refund Policy
All Black Empire apparel is made to order through our fulfillment partner. Because each item is produced specifically after purchase, we do not accept returns or offer refunds for:
Incorrect size selection
Change of mind
Buyer’s remorse
Incorrect address provided by the customer
Please review sizing charts carefully before placing your order.
Damaged, Defective, or Incorrect Items
If your item arrives:
Damaged
Defective
Incorrect due to a fulfillment error
You may request a replacement at no additional cost.
To request a replacement, contact us within 7 days of delivery and include:
Your order number
Description of the issue
Clear photo of the item
Contact: hello@slhobbies.com
Once approved, a replacement item will be sent.
Refunds are issued only if a replacement cannot be provided.
Lost or Stolen Packages
SLHobbies LLC is not responsible for packages marked as delivered by the shipping carrier.
If your package is lost in transit, please contact us and we will assist in resolving the issue with the carrier when possible.
Custom Design Services Refund Policy
Third-Party Production and Fulfillment
Products are produced and fulfilled by third-party providers. While SLHobbies LLC is not responsible for fulfillment provider errors, we will work with customers and fulfillment partners to help resolve issues such as defective, damaged, or incorrect items when possible.

Due to the custom and creative nature of design services, all payments made for custom design work are non-refundable once work has begun.
This includes:
Apparel design services
Branding design
Graphic design
Creative consulting
Any custom creative project
Payment covers creative time, labor, and expertise.
SLHobbies LLC will work with clients to complete agreed-upon deliverables but does not offer refunds once work has started.

Order Cancellation Policy
Orders may be canceled only if production has not yet begun.
Once production begins, orders cannot be canceled.
Custom design service orders cannot be canceled once work has started.
Contact Information
For refund or replacement inquiries, contact:
SLHobbies LLC

Email: hello@slhobbies.com

Website: slhobbies.com

Question 3

Privacy Policy

Accepted Answer

Effective Date: February 17, 2026

Business Name: SLHobbies LLC

Website: slhobbies.com

Contact Email: hello@slhobbies.com
SLHobbies LLC respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or purchase products or services.
SLHobbies LLC operates under the brand names Secret Lair of Hobbies, Secret Lair Hobbies, SLH, SLHobbies, and Black Empire.
Information We Collect
We may collect the following personal information when you use our website:
Personal Information
Name
Email address
Shipping address
Billing address
Phone number
Payment information (processed securely through third-party providers)
Order Information
Products purchased
Order history
Shipping details
Technical Information
IP address
Browser type
Device information
Website usage data
How We Use Your Information
We use your information to:
Process and fulfill orders
Provide customer support
Send order confirmations and shipping updates
Improve website functionality and user experience
Communicate important updates related to your order or inquiry
Prevent fraud and unauthorized transactions
SLHobbies LLC does not sell or rent your personal information.
Payment Information
Payments are processed through secure third-party payment providers such as Wix Payments, Stripe, PayPal, or other payment processors.
SLHobbies LLC does not store or have direct access to your full payment details.
Payment providers maintain their own privacy and security policies.
Third-Party Services
We use trusted third-party services to operate our business, including:
Wix (website hosting and ecommerce platform)
Printify (order fulfillment and production)
Payment processors (Stripe, PayPal, Wix Payments)
Shipping carriers
These providers only receive information necessary to perform their services.
Order Fulfillment
When you place an order for Black Empire apparel, your shipping information is shared with Printify and its fulfillment partners solely for the purpose of producing and delivering your order.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
Improve website performance
Remember user preferences
Analyze website traffic
You may disable cookies through your browser settings.
Data Security
SLHobbies LLC takes reasonable steps to protect your personal information using secure technologies and trusted service providers.
However, no method of internet transmission is completely secure.
Your Rights
You may request to:
Access your personal information
Correct inaccurate information
Request deletion of your personal data
To make a request, contact:
hello@slhobbies.com
Email Communications
If you subscribe to our newsletter or contact us, we may send emails related to:
Your order
Customer support
Business updates
You may unsubscribe at any time.
Children's Privacy
This website is not intended for individuals under the age of 13.
SLHobbies LLC does not knowingly collect personal information from children.
Changes to This Privacy Policy
SLHobbies LLC reserves the right to update this Privacy Policy at any time.
Changes will be posted on this page.
Contact Information
If you have questions about this Privacy Policy, contact:
SLHobbies LLC

Email: hello@slhobbies.com
 Website: slhobbies.com

Question 4

Shipping Policy

Accepted Answer

Shipping Policy
Effective Date: February 17, 2026
Business Name: SLHobbies LLC
Website: slhobbies.com
Contact: hello@slhobbies.com
This Shipping Policy applies to all products sold by SLHobbies LLC, including Black Empire apparel and any custom physical products.
SLHobbies LLC operates under the brand names Secret Lair of Hobbies, Secret Lair Hobbies, SLH, SLHobbies, and Black Empire.
Order Processing
All Black Empire apparel and custom physical products are made to order. Orders are processed after payment has been successfully completed.
Processing times vary depending on product type, production volume, and fulfillment provider availability.
Once your order has been processed and shipped, you will receive tracking information via email.
Processing times are estimates and are not guaranteed.
Third-Party Production and Fulfillment
Products are produced and fulfilled by third-party providers. While SLHobbies LLC is not responsible for fulfillment provider errors, we will work with customers and fulfillment partners to help resolve issues such as defective, damaged, or incorrect items when possible.
Shipping and Delivery
Shipping timelines vary depending on:
Production timelines
Fulfillment provider availability
Shipping carrier performance
Destination location
SLHobbies LLC does not guarantee delivery by a specific date.
Tracking information provided after shipment will contain the most accurate delivery estimate.
Customers are responsible for placing orders early enough to allow sufficient time for production and shipping.
Fulfillment Providers
SLHobbies LLC uses trusted third-party fulfillment providers, including Printify and its production partners, to manufacture and ship products.
Shipping origin locations may vary depending on product availability and fulfillment partner assignment.
Shipping Address Responsibility
Customers are responsible for providing accurate and complete shipping information at checkout.
SLHobbies LLC is not responsible for:
Incorrect shipping addresses provided by customers
Packages delivered to the address entered at checkout
Failed delivery attempts due to address errors
Address changes may not be possible after production has begun.
Tracking Information
Once your order ships, tracking information will be provided via email.
Customers are responsible for monitoring tracking updates and coordinating with the shipping carrier if necessary.
Shipping Delays
Shipping delays may occur due to:
Carrier delays
Weather conditions
Holidays
Customs processing
Production volume
These delays are outside the control of SLHobbies LLC.
SLHobbies LLC is not responsible for delays caused by third-party fulfillment providers or shipping carriers.
Lost or Stolen Packages
SLHobbies LLC is not responsible for packages marked as delivered by the shipping carrier.
If your package is lost in transit, please contact the shipping carrier first. You may also contact hello@slhobbies.com for assistance.
Resolution is handled on a case-by-case basis.
Custom Physical Products
Custom design projects that include physical production will follow similar fulfillment timelines. Production and shipping estimates will be communicated during the project when applicable.
Delivery dates are not guaranteed.
Contact
For shipping-related questions, contact:
SLHobbies LLC
hello@slhobbies.com 
slhobbies.com

Question 5

Payments and Invoicing Policy

Accepted Answer

Payments and Invoicing Policy
Effective Date: February 17, 2026
Business Name: SLHobbies LLC
Website: slhobbies.com
Contact Email: hello@slhobbies.com
SLHobbies LLC operates under the brand names Secret Lair of Hobbies, Secret Lair Hobbies, SLH, SLHobbies, and Black Empire. This Payments and Invoicing Policy applies to all products and services offered by SLHobbies LLC.
Payment Requirements
Full payment is required at the time of purchase for all apparel, ready-made products, and physical goods.
For custom design services, a non-refundable deposit is required before any work begins. The deposit secures your project and covers initial creative development.
The remaining balance must be paid in full before final design files, production-ready assets, or physical products are delivered.
SLHobbies LLC reserves the right to refuse or delay services until payment has been received.
Accepted Payment Methods
Payments are accepted through secure third-party payment providers, including but not limited to:
Credit cards
Debit cards
Digital Wallets: Apple Pay & Google Pay
PayPal
Other secure payment processors supported by SLHobbies LLC
SLHobbies LLC does not store or have direct access to your full payment details.
Invoice Issuance and Delivery
Once a custom design project has been reviewed and approved, SLHobbies LLC will issue an official invoice outlining the agreed-upon project scope, deposit amount, remaining balance, and payment terms.
Invoices will be delivered electronically to the client’s provided email address using a secure invoicing platform such as Wix Payments, Stripe, PayPal, or another approved payment system.
The required deposit must be paid before design work begins.
The remaining balance must be paid in full before final files, designs, or production-ready assets are delivered.
Clients are responsible for reviewing and submitting payment by the deadline stated on the invoice.
Invoice Payment Terms
Invoices must be paid within the timeframe specified on the invoice.
Failure to pay an invoice may result in:
Project delays
Project suspension
Project cancellation
Withholding of final deliverables
SLHobbies LLC reserves the right to refuse future services for unpaid balances.
Late or Unpaid Payments
If payment is not received within the agreed timeframe, SLHobbies LLC reserves the right to:
Pause all work on the project
Cancel the project
Retain the deposit
Refuse delivery of completed work
Any work completed prior to cancellation remains the property of SLHobbies LLC until full payment is received.
Chargebacks and Payment Disputes
By purchasing products or services from SLHobbies LLC, you agree to contact hello@slhobbies.com to resolve any issues before initiating a chargeback or payment dispute.
Unauthorized chargebacks may result in refusal of future services.
SLHobbies LLC reserves the right to dispute fraudulent chargebacks.
Pricing and Payment Errors
SLHobbies LLC reserves the right to correct pricing errors and cancel orders if incorrect pricing or payment errors occur.
If an order is canceled due to pricing error, a full refund will be issued.
Payment Confirmation
Orders and custom design projects are confirmed only after payment has been successfully received.
SLHobbies LLC is not responsible for delays caused by incomplete or pending payments.
Third-Party Payment Providers
SLHobbies LLC utilizes secure third-party payment processors. While SLHobbies LLC is not responsible for payment processor errors, we will make reasonable efforts to assist customers in resolving payment-related issues when possible.
Contact Information
For payment or invoice questions, contact:
SLHobbies LLC
 Email: hello@slhobbies.com
 Website: slhobbies.com

Support & Policies

This website and its brands, including Black Empire, are owned and operated by SLHobbies LLC. Please review the policies below, as shipping, fulfillment, and delivery vary depending on the type of product or service purchased. Please see the customer support below.

Terms and Conditions

Refund Policy

Privacy Policy

Shipping Policy

Payments and Invoicing Policy